Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (334) 836-0119 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

3.2 | 732 Reviews

23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator - Stainless Steel

KitchenAid KRFC704FSS

Features

  • Preserva® Food Care System
  • Under-Shelf Prep Zone
  • Slide-Away Shelf
  • Full-Extension Self-Close FreshSeal™ Crispers

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator
  • Width: 35.81"
  • Height: 71 7/8"
  • Depth: 31 1/2"
  • Energy Star Rated: No
  • Refrigerator Size: 23.8 (cu. ft.)
  • Fresh Food Capacity: 17.5 (cu. ft.)
  • Freezer Capacity: 6.3 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: Yes
  • Sabbath Mode: Yes
  • WiFi Connected: No

See More

 

Preserva® Food Care System Provides the height of food preservation with two independent cooling systems plus a Produce Preserver to help keep food at its peak.

Under-Shelf Prep Zone Utilizes empty space beneath the shelf to create a prep zone ideal for dough, desserts or marinating meats. 6" x 10" x 2" slide-out pan is oven- and dishwasher-safe, and easily transitions from fridge to oven so you can stay in the creative flow.

Slide-Away Shelf features a versatile design that allows three-quarters of the shelf to retract to accommodate taller items, such as wine bottles, up to 16.75 inches. This flexibility offers tall-item storage space and helps optimize organization.

Full-Extension Self-Close FreshSeal™ Crispers Maintain optimal humidity levels to help keep produce at peak freshness. Brightly lit drawers open fully so you can see and easily access all your items.

Full-Extension Self-Close Custom Temperature-Controlled Pantry Drawer Features four presets so you can customize temperature for meat/fish, cold drinks, deli/cheese and wine. Enjoy the effortless feel of self-close glides plus full-drawer extension.

Full-Extension Self-Close Pull Out Tray is ideal for large platters. The tray comes in a moisture- and stain-resistant premium wood-look finish and removes for easy cleaning. Full-extension allows easy access and self-close glides provide effortless movement, even when fully loaded.

3-Tier Self-Close Freezer Drawer with Extend-Freeze Setting Is a self-close freezer drawer that organizes items on three levels with features like a divided lower drawer, pizza pocket, small-item drawer and flat-item shelf. An Extend-Freeze setting helps keep food at its best by reducing freezer burn.

In-Door-Ice® System Adds interior room in the refrigerator with a slim-profile ice bin that mounts on the inside left door, keeping it out of the refrigerator compartment. This space-saving design leaves room for two additional door bins ideal for condiments and cans.

Panoramic LED Lighting Provides increased visibility to your ingredients with strips of lighting on the sides, ceiling and back of the refrigerator, as well as in the crisper and pantry.

Platinum Colored Interior with Metallic Accents brings premium style inside the refrigerator to complement the quality ingredients you keep on hand. Sleek silver colored walls accented by metallic trim on shelves, drawers and door bins offer a step up from the standard white interior.

Professionally-Inspired Design Combines a bold blend of professionally-inspired styling with sleek touches for the home. Design details include Satin Texture with easy-clean cross hatch design on handles, crisper knobs and pantry, chrome details around the water dispenser and brand badge.

Exterior Ice and Water Dispenser Features intuitive controls to easily access functions. The water dispenser is positioned just right to easily fill cups, pitchers, pots and more during food preparation and the ice maker provides more premium, smaller ice cubes.

Three Full-Width Adjustable Shelves Offer 2 levels of adjustment for each shelf with a simple flip of a lever. The full-width, flush design allows for maximum visibility and easy cleaning and helps this refrigerator offer the most shelf space in its class.

Removable Door Bins with Metal Accents Offer the ideal refrigerator-to-table solution because they're easily removed from a metal base, making them perfect for carrying condiments or other ingredients to the table. The bins are dishwasher safe for easy cleaning.

FreshSeal™ Dairy Bin Features a gasket seal to help extend freshness and preserve the flavor of butter and other dairy items. This bin can also be used to store foods with strong odors so they do not affect other items.

Measured and Favorite Water Fill Displays and automatically dispenses water in ounces, cups or liters. You can choose from three programmed settings to pour a measured amount. Plus, two custom presets can be programmed for items you frequently fill like a coffee pot or water bottle.

Features

  • Preserva® Food Care System
  • Under-Shelf Prep Zone
  • Slide-Away Shelf
  • Full-Extension Self-Close FreshSeal™ Crispers
  • Full-Extension Self-Close Custom Temperature-Controlled Pantry Drawer
  • Full-Extension Self-Close Pull Out Tray
  • 3-Tier Self-Close Freezer Drawer with Extend-Freeze Setting
  • In-Door-Ice® System
  • Panoramic LED Lighting
  • Platinum Colored Interior with Metallic Accents
  • Professionally-Inspired Design
  • Exterior Ice and Water Dispenser
  • Three Full-Width Adjustable Shelves
  • Removable Door Bins with Metal Accents
  • FreshSeal™ Dairy Bin
  • Measured and Favorite Water Fill
Filter Details
Water Filter Indicator/Reset Yes
Water Filter Location Interior
Fresh Flow Air Filter Yes
Produce Preserver Yes
Description
Refrigerator Type French Door
Appearance
Door Finish Smooth
Handle Type Reach-Through Handle
Door Style Contour
Hidden Hinge Yes
Handle Material Metal
LCD Touch Screen No
Handle Color Stainless Steel
Cabinet Finish Textured
Certifications
Energy Rating 739
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
Energy Star® Qualified No
Controls
Door Ajar/Open Alarm Yes
Air Filter Indicator/Reset Yes
Automatic Defrost Yes
Sabbath Mode Yes
Water Filter Indicator/Reset Yes
Control Lockout Yes
LCD Touch Screen No
Location of Controls Exterior Dispenser , Side Door
Compatibility
Works With No
Connectivity No
Freezer Details
Light LED
Door Type Pull-Out
Freezer Number of Shelves 1
Configuration and Overview
Advance Foam Insulation 99.9% lower Global Warming Potential and Better Energy Performance
Counter Depth Yes
Number of Doors 3
ADA Compliant No
CEE Tier Not Rated
UL UL
Dimensions
Refrigerator Volume 17.49 cu. ft.
Depth 31-1/2 in
Cabinet Width 35-5/8 in
Height 71-7/8 in
Depth Closed Including Handles 31-1/2 in
Poids Brut 375 lbs
Height To Top Of Cabinet 70-7/8 in
Freezer Volume 6.27 cu. ft.
Width 35-13/16 in
Depth Closed Excluding Handles 28-7/8 in
Depth With Door Open 90 Degree 43-3/4 in
Depth Excluding Doors 24-3/8 in
Height To Top Of Door Hinge 71-7/8 in
Net Weight 357 lbs
Refrigerator Details
Deli Drawer No
Humidity-Controlled Drawers 2 Half-Width
Number of Interior Shelves 4
Pantry Drawer Yes
Supplementary Containers Utility Compartment , Herb Tender™ Container
Lighting LED
Details
Cooling Type Dual Evaporator
Counter Depth Yes
Dispenser Details
Dispenser Type Exterior Ice and Water
Dispenser Options Filtered Water , Control/Child Lock , Favorite Fill , Measured/Metered Fill , Night Light
Types of Ice Crushed/Cubed
Icemaker Details
Icemaker Factory Installed
Icemaker Location Refrigerator Door
Electrical Requirements
Hz

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator

  • Dimensions

  • Width: 35.81"
  • Height: 71 7/8"
  • Depth: 31 1/2"

  • Features

  • Energy Star Rated: No

  • Capacity

  • Refrigerator Size: 23.8 (cu. ft.)
  • Fresh Food Capacity: 17.5 (cu. ft.)
  • Freezer Capacity: 6.3 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: Yes

  • Extras

  • Sabbath Mode: Yes
  • WiFi Connected: No
Poster Image

FreshSeal Crisper Drawers Feature

Watch Video

Poster Image

Premium Wood Finish Feature

Watch Video

Poster Image

Preserva Food Care System Feature

Watch Video

Poster Image

Product Overview Video

Watch Video

Poster Image

Slide-Away Shelf Feature

Watch Video

Poster Image

Under-Shelf Prep Zone Feature

Watch Video

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

3.2 out of 5

53% of reviewers recommend this product.

1 Stars

I was sold a lemon

Dssmith1 7/23/2026

Our new KitchenAid refrigerator suffered a complete sealed-system cooling failure on July 4th™€"just 31 days after installation. This ruined a holiday meal with our family and resulted in over $400 worth of spoiled groceries. When I contacted customer support, I was informed the unit could not be replaced™€"only repaired™€"because it was one day past the 30-day replacement threshold. Rather than focusing on a reasonable solution for a virtually brand-new appliance, the representative repeatedly asked if I had purchased an extended warranty. Follow-up emails sent directly to Whirlpool™€™s customer service leadership were completely ignored. As a loyal customer who owns multiple KitchenAid appliances across my homes, I am deeply disappointed by both the product quality and the lack of accountability. While the repair has since been completed™€"requiring a 14-hour round trip on my part to oversee™€"I have little confidence in the long-term reliability of this unit or the company's willingness to stand behind its equipment. I would strongly advise prospective buyers to consider other options.
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

 Incentivized Review

2 Stars

Good that it was under warranty

Larry614 11/16/2025

This refrigerator was part of a package of appliances purchased as part of a major kitchen remodel. The best feature is the cold water in the door. The worst is the ice pellets that are called ice cubes. Worst of att, the cooling unit failed after about two years of service and had to be replaced. Thus, good thin that it was still under warranty.
Originally posted on Kitchenaid.com

No, I do not recommend this product

3 Stars

Not reliable

Fridgeman 5/11/2025

Had this repaired 3-4 times in 5 years. Don™€™t buy a fridge with ice in the door.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Icewater Dispenser Defect

Dont buy this 4/22/2025

In 2nd year of use the ice water dispenser failed to deliver water. (Due to failed Heater Wire) After replacement it has again failed in year 3. Very annoying on a very expensive appliance
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Always broken

LemonFridge1 11/3/2024

Ever since we purchased it, it™€™s always broken. Freezes everything, icemaker replaced 3 times and is Broken again.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Died in 7 years

Kitchen aid junk quality 9/7/2024

I thought KitchenAid was supposed to be good quality. I mean we pay more right? Bought this beautiful fridge seven years ago. For the past year or so it hasn™€™t seem to be very happy and ended up dying. The repair person we brought out said he sees this all the time with this unit and that the compressor is junk. He said the compressor was about 1200 to repair so I ended up just having to buy a new fridge, he told me to stay away from KitchenAid fridge so I went Samsung bespoke and I™€™m happier already
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Terrible refrigerator. Zero service.

AmiD 9/2/2024

I bought this high end expensive KitchenAid stainless frig. Within just the first year, the stainless steel rusted, the glass tray cracked, the door rubber got worms out, the door tray chipped, the ice machine engine stopped working, and the fan broke and had to be replaced. They don™€™t answer the phone and when they do they don™€™t provide any support or cover any of these defects.
Originally posted on Kitchenaid.com

No, I do not recommend this product

3 Stars

Just ok

David Dorman 8/31/2024

I bought this because I like the look of it, but the functionality is actually not exactly what I needed it to be. The shelves are wonky, especially the one that™€™s retractable. The freezer gets stuck all the time and often times is not fully shut so it defrost the food inside. It™€™s just not worth the money
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Goid looking model very poor performance

CA Voiers 3/18/2024

Within first 3months The refrigerator quit working. Within in 1 years service man out 3times for the same problem service man.came out a couole more times after first year. Eventully a new compressor was installed. Nothing but grirf.
Originally posted on Kitchenaid.com

No, I do not recommend this product

3 Stars

Beautiful look

Me43015 2/14/2024

Very loud fan and ice maker. Makes knocking noises.
Originally posted on Kitchenaid.com

No, I do not recommend this product

3 Stars

Beautiful Fridge with great features

Badge 2/9/2024

Had a major problem that warrantee didn't cover and fridge was down a month
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Nice features but major repair in five years!

Erfc 11/11/2023

Our refrigerator has been very good until this week when it failed dismally. Only five years and we have to order an expensive new part, wait for it to be delivered and then installed. Not happy at all! Fortunately we have another refrigerator in our garage to use in the meantime. We still lost a lot of good food and face an expensive repair bill. We have a trip in two days but fortunately our daughter will be here to take over. Not interested in ever buying or recommending Kitchen-aid refrigerator. Only five years - very poor product to fail in such a short time. Too bad because we loved the design - but cannot recommend at all. I™€™m 88 and I have never had such a short - lived appliance. Cannot recommend!
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Horrible - always broken

LemonFridge 11/3/2023

Always broken since the first 6 months of purchase.
Originally posted on Kitchenaid.com

No, I do not recommend this product

4 Stars

Très logeable et belle apparence!

FishOn17 10/4/2023

J™€™ai changer mon rÃfrigÃrateur pour avoir une meilleure capacità vu que nos enfants grandissent vite! Je ne suis pas dÃçu: très grande capacità avec les tablettes ajustables et les multiples tiroirs de rangement. L™€™ajout du système de filtration d™€™eau est un bel ajout. Reste à voir si le système de glaçons va bien fonctionner sur le long terme, mais jusqu™€™Ã  prÃsent tout va bien!
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

3 Stars

A nice fridge but the warrantee is poor

Badge 8/29/2023

Just short of 4 years we had a cooling failure requiring a major part that wasn't covered on the warrantee. The fridge was down almost a month waiting on service and parts.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Lasted 5 years then nothing but issues

Sadfridge 7/24/2023

Worked as expected for the first 3 years, then begain to experience issue after issue. Fridge temp has been an ongoing problem, having been serviced more than 4 times. Now freezer temp is no longer keeping things frozen. Ice maker has also stopped working. Things are not built to last as they used to be.
Originally posted on Kitchenaid.com

No, I do not recommend this product

4 Stars

Love the interior

Katwest75 7/19/2023

Love it, except the ice maker, it always clumps the ice and I have to defrost the ice and start over
Originally posted on Kitchenaid.com

Yes, I recommend this product

1 Stars

The worst fridge ever built

KyleS 7/18/2023

I bought this fridge. It broke after a 2.5 years. Needed a compressor. Kitchen aid sent 3 replacements. The replacement fridge just broke after 2.5 years. Needed a compressor. I rolled it out to the curb for the scrappers to take. I will never buy a Kitchen aid product or associated sister company appliance ever again in my life.
Originally posted on Kitchenaid.com

No, I do not recommend this product

3 Stars

Kitchen Aid Refrigerator

2 time owner 7/6/2023

The quality is not as good as what I had before.Had to have the refrigerator replaced
Originally posted on Kitchenaid.com

No, I do not recommend this product

5 Stars

Fabulous fridge!

tkuc 5/23/2023

This fridge is beautiful - from the LED lighting to the wood details we absolutely love it. Ice maker is quiet. Interior room is better than anything we have seen in a counterdepth fridge. So pleased with this purchase.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Great features

Mold 5/20/2023

I loved my refrigerator for 3 years 9 months and then it quit cooling properly and milk spoiled. I had the service person out and after the second visit it need a new cooling panel my total expense was about five hundred dollars. This was very disappointing after such a short time. I am hoping it will work now for many year.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Ice Maker not working

Himanshu Patel 3/23/2023

Hi, I had purchased all kitchen aid appliances in my home. It was bit expensive but we wanted to have good brand. It's not 5 years and my ice maker stopped working suddenly. Called technician but asking for 250$ to come and check so suggested to contact kitchen aid first. Not happy with this experience.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

the worst fridge ever

Dora18 3/12/2023

I bought a stainless steel fridge KitchenAid KRFC704FSS at 26767 Agoura Road in Calabasas, CA 91302. Unfortunately, the fridge KitchenAid has not been performing well because it has already been repaired approximately 10 times in the past 3 years. I have been disappointed since the very first day, when I plugged it in and it already wasn™€™t working at all. First, we called the store service company since we had the warranty for a year. Their technician came and replaced the seal system. Few months later, the fridge started leaking, the ice machine stopped working, the freezer did not freeze properly, and, most importantly, the fridge started making unbearable noises like a drilling tool. We already used three different service agencies that sent us their technicians. They determined that new parts were needed due to ice buildup behind the freezer. Therefore, they have already replaced the fan twice, the computer, the motherboard, and the sensors, accordingly. Despite constant replacements, a few weeks after each intervention, the fridge started showing exactly the same symptoms as described above.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Kitchenaid Fridge

TomMurt 2/28/2023

Have had it serviced 3 times. Twice I had to pay for service, once under warranty.
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

4 Stars

So far so good

Skisumo 2/27/2023

Only problem is the inside door gasket has been broken.
Originally posted on Kitchenaid.com

Yes, I recommend this product

3 Stars

Ice maker clogs

Carter in nc 2/26/2023

Ice maker clogs and prevents ice from dispensing. They worked on it a year ago and replaced water lines and other parts. Started clogging again last fall. Been waiting over 3 months for refrigerator door replacment and it still is not here. Ice maker is out of service. Having to buy ice and keep in the freezer
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

KitchenAid

DebbieBei 2/9/2023

this was received as a gift for my new home, from my parents and it has been a nightmare...service had yo be done immediately, and now waiting on parts to fix no very happy. :(
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Do not buy, this machine will fail you

Uber-annoyed 2/8/2023

I bought this refrigerator 3 years ago and have had consistent trouble with the cooling and ice maker since ownership. I have had to reach out to Customer Service several times, with little to no resolution until I posted on FB and Twitter. So, in the third year of ownership, Kitchenaid will be soon sending me the 4th compressor to be replaced. Additionally, the evaporator has also been replaced as well as a leaky valve. These items are all under warranty but Kitchenaid wasn't the one telling me that. It was my service vendor. The wait times are ridiculous for customer service and the talking point related to "it's the supply chain" ring hollow since they are still selling this model as a new machine. This machine is a lemon and unfortunately it appears this model overall is a lemon if you spend any time looking online. Kitchenaid would rather offer you a 40% discount on a new machine rather than replace a lemon or find a part for it's existing customer base. Also, while you may end up working with the Social team to resolve your issue, they have little power either and I was told that if I wanted to escalate, I should send SNAIL MAIL to the executive officers. Wow. Working in corporate America, I just find that stunning. In 2022, I had weeks and months without refrigeration or freezing in my kitchen--and I still don't have either right now while I wait yet another month for another compressor. Hey, if you can manage this in your life go ahead and buy from Kitchenaid. If this seems inconvenient, then do not buy this machine and really consider whether you want to take the risk with Kitchenaid/Whirlpool.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Noisy fridge, freezer unreliable, no fix in sight

Matt from Austin 2/8/2023

This is the noisiest fridge I™€™ve ever owned. Apparently, the sound is the compressor on its high setting, but it™€™s on its high setting 23 hours out of the day. The KitchenAid tech attempted to repair some electronics on it which was supposed to reduce the noise, but it hasn™€™t helped. The freezer doesn™€™t reliably hold food completely frozen. We™€™ve had techs our twice to try and fix this appliance, but have not been succeasful. Can someone from Kitchen Aid help?
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Broke Down Way Too Soon

JimBu 12/28/2022

Stopped working in less than 4 years. Waiting over 4 months for repair and still not fixed
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Warning - Stay Away from this Refrigerator

Perry B 12/22/2022

This is by far the worst appliance we have ever owned. In 2017, we bought a KitchenAid Fridge, Oven and Microwave, The fridge and microwave both broke within the first year and both were replaced under warranty. The oven has been repaired after 3 years. The real problem has been the refrigerator. The replacement was repaired 7 times under my extended warranty. Once the warranty expired, we decided to cut our losses and buy another fridge. Not another KitchenAid, I assure you. My attempts to speak to KitchenAid customer service was so frustrating to say the least. And when I finally got in touch with someone, he basically offered me a 10% discount on a new unit. I tried to explain the poor quality, evaporator freezing up constantly and the fridge won't cool until you unplugged for 24 hours to let it thaw. The door ajar light coming on and shutting down the fridge. And the continual loosening of the handles that had to be tightened. I also tried to contact KitchenAid and Whirlpool corporate office and was told to contact customer service. Further repeated emails and phone calls just went unanswered. Apparently KitchenAId doesn™€™t like to stand by their products. This was an expensive refrigerator and obviously a horrible quality product. The terrible experience was further compounded by the lack of support from KitchenAid. Will not buy another KitchenAid/Whirlpool product again.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Didn't last 8 months

Annie9182 12/5/2022

It failed in 8 months. KitchenAid bought it back from me it failed so bad! I'm shocked they asked me for a review.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

So disappointed with Kitchenaid - horrible fridge

LemonFridge 11/3/2022

3 ice makers so far, it™€™s always making frost in the deli drawer, have to defrost constantly. Still can™€™t get it replaced with a new one. Total lemon
Originally posted on Kitchenaid.com

No, I do not recommend this product

4 Stars

Needs some improvement

Benham2006 8/30/2022

Overall operation is fine, however the stainless steel skin is so thin that even the slightest bump causes a dent which gives the appearance of an inexpensive refrigerator.
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

5 Stars

Very Elegant

Rob715 7/31/2022

Have had this refrigerator for five years and have had no issues with it. It does everything we want it to do....has great features and looks great in our kitchen.
Originally posted on Kitchenaid.com

Yes, I recommend this product

1 Stars

Kitchen aid is a joke!

Madmom-3 5/2/2022

We bought this Fridge just over a year ago. where the glass shelf meets the plastic frame is discolored it looks like it™€™s burnt and in the crack where glass meets plastic looks like there was syrup spilled. Nothing was ever spilled in fridge! You can™€™t even lift up glass to clean. If you take a toothpick in the crack sealer grease comes up.it looks like sealant has leaked under glass Kitchen aid won™€™t do anything even with extended warranty. it™€™s cosmetic! Garbage. Over $6000 for a fridge that looks 10yrs old. Never again will I buy kitchen aid. I have been a very loyal customer (20yrs) your products a garbage
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

2 Stars

Not worth the money

Kitchen fridge 3/30/2022

We purchased this refrigerator as part of a set appliances for our kitchen remodel. We were excited about look and setup of the appliance. It was very expensive and not worth the money. The water is not chilled which makes us use the ice a lot. In the hot months, this can cause the freezer to over function and freeze every to be hard as a rock. The filter is intended to be replace every six months but the replace filter light come on after a month and the water tasters bad after two so we replace the filter more often which are not cheap. We waited 10 months to get this fridge and it is NOT worth $4000.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Horrible product - KitchenAid

JROD-2022 1/11/2022

This refrigerator went out within a little over 2 years of purchase. KitchenAid did not offer to replace anything, nor were they helpful without me requesting to speak to a manager. I have received approval for their coverage to purchase replacement parts, but I have to pay for the labor, which we all know is the lion's share of the the price of service. It is absolutely ridiculous that a refrigerator would not work in less than 3 years of purchase. The freezer freezes over, leaks water all over my floor, rusted the stainless steel from leaking from the water/ice area and doesn't cool the refrigerator portion because the fan from the freezer no longer works. Absolute crap. Horrible product. KitchenAid - you should be ashamed of not recalling this product.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Stopped working at just 26 months

ChessieRae 1/10/2022

Our fridge stopped cooling right before Christmas. Our technician came out and diagnosed it as the upper control panel. He ordered a new one and came back two weeks later to replace it. When he did he found out that wasn't the problem the lower control panel was. He ordered that and came out a week later with both and after replacing the lower one it still didn't work and so he replaced the upper one as well and even with two new control panels it still didn't work. He has no idea of what was wrong. Currently I have been on hold for almost an hour trying to speak with someone to get a solution. Unbelievable for a product that is well over $4k to stop working this quickly. We have a Maytag fridge in the garage that we have had since 1986!! Seriously, maybe made in the USA as they proudly proclaim (which is a good thing usually) isn't so good with appliances that families depend on everyday. What a major disappointment. I don't hold out much hope for a solution from KitchenAid and realize I will have to purchase a new fridge but it will NOT be KitchenAid which is a shame. I wholeheartedly do NOT recommend this product. While it has great reviews I say to consumers just give it time and they will be back to revise them and as frustrated as those on here.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Beautiful Piece of Junk - Died within 2 Years

DF07006 1/4/2022

We bought this refrigerator a little over 2 years ago. At a glance, it is absolutely stunning. There are some nice features inside, including being able to change the size of the shelving. The wood accents are really nice too. So what is the problem? My refrigerator stopped cooling in under 2.5 years. Considering the retail price on this is $4,600, it is insane that this would break so quickly. We have the extended warranty, but everything is so backed up, we expect it will take 6 weeks before it can be repaired. A $4,600 appliance should not die in under 3 years!
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Disappointed

chuck h 1/4/2022

Bought 4 years ago and the internal lining of refrigerator has started cracking, the freezer door is leaning down on the left side and the water dispenser flow is weak. I am over 70 and there is no one else in the home using the unit. very disappointed. I also purchased your top end oven/microwave last January which would be my 4 appliance over 25 years. I am currently shopping for an LG French door replacement with Best Buy and replace this unit. I have reported the problem to the BBB. With regret, because I believe in made in the US
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

1 Stars

4 Months without a working Unit

Angry Homeowner 12/27/2021

Purchased with my home and after almost 4 months it has not worked. 5 service calls, multiple parts replaced and all customer service can do is tell me that I have to wait! They will not replace the unit because ™€œthat is what a warranty is for™€ or wven worse ™€œIf we replaced every unit for everyone with a problem we wouldn™€™t have any more to sell™€. Yes, Quotes from Customer Service. Not much service if you ask me. Whirlpool, you should be ashamed of yourselves!
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Waste of money 2 months no fridge

Tboyme 12/14/2021

Purchased in Mar 2021 it has stopped cooling. We called kitchenaid 11/12 to let them know the refrigerator stopped cooling. Finally a tech came out 11/23 but he said he had to order a part to repair it. He said it was a common/known issue. Finally after begging the tech came back 12/13 to repair, but he had ordered the wrong part! Now we are told it will be at least 21 business days before they will get us a working fridge probably longer with the repair time. They have 1 service provider in our area and they are scheduled weeks out. Which is why we waited so long only to find out the wrong part was ordered. The right part is not even available. So it will be well over 2 months with no refrigerator. We have a family of 7 and it's the holidays. Not only have we went through this no fridge inconvenience but I have spend at least 6 hours of my time calling kitchenaid and the service company pushing to even get to this point. We all hate the refrigerator now its just a gloomy reminder how businesses have gone down hill and do not care about quality or service anymore. 4,500k and we can't even use it. We even got it because it said made in America and we thought the quality would be better. We also bought a double oven from them and the power panel completely died at 4 months. The dishwasher was just worked on for a known issue. All new appliances we replaced GE which just looked outdated but they worked way better and were 10 years old. I do not recommend their products at all unless you are looking to spend a ton of money for useless decorations in your kitchen.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Wish it worked

Lori WGM 12/6/2021

Closed on the new house (new build) then had to wait for the new fridge. No problem there...we understand the supply chain problems. Installed 8 days after close, lights were on, water worked, then had to leave on 2 week trip overseas immediately the next day. Returned, lights still on, but no cold air. Seems to be in permanent showroom mode. Kitchenaid finally came out today (2 week wait). Service guy has no idea why it's not working and doesn't hold out much hope. No fridge for Thanksgiving and looks like not for Christmas either. Electronics most likely. So sorry I bought this. I was really looking forward to using this. It's a lemon.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Terrible

Mad momma 11/19/2021

We are waiting for our third fridge to be delivered in less than four years. We have had a lot of problems and do not recommend this product!
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Kitchenaid not what it used to be :(

Nowayfl 11/2/2021

Something breaks every 5-6 months. Would definitely not recommend this fridge to no one!
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Stay away

YK85 10/28/2021

We™€™ve had this fridge for 2 years. The ice doesn™€™t stay cold and melts, water seeps out of the sides of the fridge door and the company can™€™t fix it. We had to stop using the ice. Now it is making jack hammer noises. Stay away and Save yourself the headache.
Originally posted on Kitchenaid.com

No, I do not recommend this product

3 Stars

Quality average (water dispenser leaking)

DB53 10/18/2021

I bought this fridge about 2 months ago and the water dispenser is leaking. A technician came to house and did not seem to have a solution. I told him this model has a flow regulator that should have come with the fridge and he was not aware. He found out about through service support at kitchen aid and ordered it, but I'm not sure it will solve the problem.
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

 Incentivized Review

1 Stars

Completely disappointed

Marnib 10/18/2021

I ordered my KRFC704FSS fridge on March 13, 2021 from a local appliance distributor. As of October 18, 2021 still no fridge and no estimated delivery date. I™€™m told production is ™€œpaused™€. How a manufacturer could take an order and a deposit and not even offer an estimated delivery is beyond comprehension. They™€™ve taken this COVID excuse as a license for horrible customer service. I wouldn™€™t recommend ordering anything from them going forward.
Originally posted on Kitchenaid.com

No, I do not recommend this product

1 Stars

Do not buy this product

Johnedward 10/8/2021

If I could give this prosaic no stars I would. We bought this fridge less than a year ago. After 3 month of owning the fridge, the fridge started making a very loud noise and eventually stoped cooling for days. We contacted the customer service the offered to give us 50 dollars as an apology and told us to use it a grocery credit, instead of offering is a solution or fixing it. Even though the product is in manufactural warranty the company offer is nothing to help back up or fix a less than a year old fridge. After numerous customer service phone calls we were able to reach a manger who sent out someone to lol at the fridge to see what is the problem. They found out that they need to replace a part that is not available and they don™€™t know when will this part arrive. Now it has been 4 month and our fridge is still not working and the company doesn™€™t have an estimate on when will the part arrive. We are very very frustrated and can not believe how bad the companies costumer service is and how a brand new 4 thousand dollar fridge can have such loud nice and poor cooling ability and the customer service doesn™€™t fix, replace, or have any sort of solution to back their product.
Originally posted on Kitchenaid.com

No, I do not recommend this product

    src="//tag.brandcdn.com/autoscript/brackinappliance_vgtsqk1rntzuwgm9/Brackin